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AI Needs Help

Category:Collaboration,Community,Connections,Creation Spaces,Decentralization,Emotions,Fear,Future,Growth

Everyone is talking about AI these days. AI is consuming our attention as we explore what the technology can do, while at the same time many are feeling feeling fear that the technology may be used to our detriment.

But the conversation is all about AI. There’s very little discussion about how we will need to change our society and economy to unleash the full potential of AI. This is a big white space that contains enormous opportunity, but only if we are ready to pursue the fundamental changes required.

There’s no doubt about it – AI is a powerful technology, but its full power will only manifest if we understand and are committed to pursue fundamental changes in our society and economy. What kinds of changes? I’ll briefly address three here:

  • New ways of learning
  • New ways of organizing and operating our institutions
  • New ways of governing our societies

New ways of learning

AI is a powerful tool for learning, but only if we embrace new ways of learning. Of course, AI can be helpful in traditional classrooms and training rooms, but these focus on transferring existing knowledge.

As I’ve recently written, the most powerful and necessary form of learning is learning in the form of creating new knowledge. More fundamentally, this requires a new way of learning that embraces play that is highly situated, cultivates networked imagination among groups of participants and draws out rapid iterations of action and reflection. This new way of learning cultivates a sense of agency and collaboration that is missing from traditional forms of learning.

Here’s the challenge. This form of learning is very different from the learning we are most familiar with, and we can be very afraid of venturing out into unknown and untried territory. Even more challenging, our existing institutions are wedded to the traditional form of learning and often turn hostile to this new form of learning – those in charge lose control as participants develop a deeper sense of their own agency and venture out into unexplored territories.

However, if we don’t embrace this new form of learning, we’ll never unleash the full potential of AI. This technology provides a powerful set of tools to support this new form of learning. And, to be clear, I’m not just talking about learning in schools or training programs, this is a form of learning that can help all of us to achieve more of our potential in all aspects of our lives.

New ways of organizing and operating our institutions

I’ve done a lot of research on the institutional model that governs all large institutions around the world – companies, schools, NGOs, and governments. I call this institutional model “scalable efficiency” – the way we organize and operate our institutions is driven by a goal of doing things faster and cheaper.

This institutional model defines work as tightly specified, highly standardized tasks that are performed reliably and efficiently throughout the organization. In order to define and execute these tasks, scalable efficiency mandates a hierarchical organization with roles and responsibilities clearly defined at all levels.

To unleash the full potential of AI, we’ll need to shift to a fundamentally different institutional model – scalable learning. This institutional model seeks to draw out the emotion of the passion of the explorer and cultivate a powerful set of human capabilities – curiosity, imagination, collaboration, creativity and reflection. Work is no longer defined as tightly specified, routine tasks – those will be done by machines. Humans will focus on identifying and addressing opportunities to create far more value for stakeholders. To do this, they will come together in a cellular structure of small groups – impact groups – that bring participants together who share a passion for increasing impact in specific domains.

AI will help these impact groups to create far more value by providing participants with tools to cultivate their human capabilities. The challenge is that the current scalable efficiency model is deeply hostile to the procedures and practices required for scalable learning, and the immune system and antibodies of these large institutions will quickly mobilize to crush any effort to shift to the scalable learning model.

New ways of organizing our societies

Over several centuries, we have seen our societies become more and more centralized. Highly centralized societies tend to diminish the potential for grassroots innovation and initiatives. People tend to become more passive.

We have also seen a continuing erosion of social venues that bring people together so they can form deeper and broader relationships. We are becoming more isolated and our trust in those who govern us is eroding.

To help cultivate a sense of agency among everyone, we need to shift towards more decentralized forms of social organization. We also need cultivate social venues that will help people build deeper and broader relationships with each other so that they can come together and scale their initiatives as they seek to take action.

But, once again, we need to recognize that our centralized societies are going to resist decentralization. This will not be an easy transition.

Bottom line

We need a powerful narrative to inspire people to take action and drive the changes that will be required to unleash the full potential of AI. As I have written in my study of narratives, this narrative needs to inspire people about the significant opportunity to be addressed, but it also must be clear about the barriers and obstacles that need to be overcome in order to address the opportunity. This leads to a call to action that will motivate people to come together and find ways to move beyond the barriers and obstacles.

AI can be a catalyst for enormous opportunities to restore our humanity and help us all to create far more value that is meaningful to all of us. But this won’t manifest on its own. We need to recognize that fundamental changes will be required in all aspects of our economy and society. Let’s come together to drive these changes and unleash to true potential of AI.


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Gratitude Within

Category:Collaboration,Community,Connections,Emotions,Exploration,Growth,Learning,Opportunity,Poem,Potential

Gratitude is nourishing.

It helps us to connect

More deeply

With those

Who have helped us

In so many ways.

We should always be grateful

For those around us

And all they have done

To help us.

But there’s another level of gratitude

That’s even more nourishing.

It comes from

Looking within.

We need to see and appreciate

The insight, emotions and energy

That we have all been given

As human beings.

They help us to achieve

So much that is meaningful

To us

And to others.

Let’s never forget

To be grateful

For what’s inside

All of us

And waiting patiently

To be drawn out.

And one more thing.

Let the gratitude

Become a catalyst

For action

And making a difference

That will be so meaningful

To others,


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From Curiosity to Exploration

Category:Connections,Edges,Emotions,Exploration,Fear,Growth,Learning,Opportunity,Passion,Potential,Transformation

I’ve written a lot about the growing importance of curiosity in the Big Shift world that is evolving around us. While curiosity is an essential core capability that we all need to cultivate, it is far from enough. Today, I want to move one step forward and make the case that curiosity without exploration is far from sufficient.

The role of curiosity

In a rapidly changing world, curiosity becomes more and more essential. Curiosity has many different dimensions, but it essentially involves asking a lot of questions as we become intrigued by what we do not know.

The strong desire to ask more questions can be a valuable way to launch us on our journey to learn more, but it is hardly sufficient.

The need for exploration

Exploration is about action, action beyond questions. How do we learn from the questions that we ask? Well, here we need to make a key distinction that has become central to a lot of my work.

There are two forms of learning – learning in the form of sharing existing knowledge and practices and learning in the form of creating new knowledge and practices.

If we’re focused on learning in the form of sharing existing knowledge and practices, there are many ways we can learn from the questions that we ask. We can do a lot of reading. We can attend classes and take careful notes. We can follow instructions to practice in ways that will help us develop important skills that other people already have. Those actions can be very useful when we are learning in the form of sharing existing knowledge and practices.

But, what about learning in the form of creating new knowledge and practices? In a rapidly changing world, existing knowledge and practices are becoming obsolete at an accelerating rate. Success in the Big Shift world hinges on shifting our focus to learning in the form of creating new knowledge and practices. That requires a very different set of actions. Now, we are venturing out into unknown territory.

This is where exploration becomes central to success. To learn in an unknown territory, we need to travel through the territory that no one has seen before and carefully inspect, search, experiment and analyze what we encounter. This is a very different form of action compared to learning in the form of sharing existing knowledge and practices.

Exploration becomes even more successful if we come together with others who share our curiosity about unknown territories. No matter how smart or intelligent we are, we will learn a lot more from exploration if we can connect with others who bring different perspectives and experiences to help assess what we are encountering.

Without exploration, curiosity becomes a dead-end. We have so many questions, but no answers.

But there’s more

This is where the passion of the explorer becomes key to unlocking the value of curiosity. I’ve done a lot of research on this very specific form of passion and written about it extensively, including in my most recent book, The Journey Beyond Fear.

In brief, people with this form of passion are excited about a long-term commitment to achieving increasing impact in a specific domain. They are excited when confronted with unexpected challenges and their first instinct when confronted with an unexpected challenge is to find ways to connect with others who can help them come up with better answers faster.

The passion of the explorer helps to focus us on the domains that are the most exciting to us. Those domains differ, depending on who we are – they could be anything from gardening to space exploration. Whatever the domain is, people with the passion of the explorer will be driven to find the edges of the domain that have not yet been explored because that is where the greatest impact can be achieved by learning in the form of creating new knowledge and practices.

We all have the passion of the explorer within us, waiting to be discovered, but very few of us have found this passion, much less pursued it. We unfortunately live in societies and cultures where this form of passion is deeply suspect and often discouraged. Our schools, families and institutions encourage us to focus on pursuing careers that will pay a good income and to not let passion distract us.

The focus that we achieve with the passion of the explorer is essential to accelerating learning in the form of creating new knowledge and practices. Without this passion, curiosity and exploration can be overwhelming. There’s so much that we don’t know and could explore that we are very much at risk of spreading ourselves way too thinly across too many domains. That would significantly limit our ability to learn faster. But, if we are excited and focused, we will be driven to learn faster and achieve more and more impact in the domains that matter to us.

The bottom line

Curiosity is a critical capability that we all need to develop in a rapidly changing world, but it is of little value, and can become a distraction, if we don’t combine it with action through exploration that is focused by our passion of the explorer. The passion of the explorer is fundamental – if we find and cultivate that passion, we will be driven to cultivate curiosity and pursue exploration with the goal of achieving more and more impact that is meaningful to us and to others.


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Exploring Curiosity

Category:Collaboration,Community,Connections,Emotions,Exploration,Fear,Growth,Institutional Innovation,Learning,Opportunity,Passion,Potential,Serendipity,Trust

How many questions do you have? A few questions are OK, but if you have too many, you will start to encounter resistance and rejection. Too many questions are suspect. Don’t you know what you’re supposed to be doing?

Curiosity is an incredibly powerful capability, yet fewer and fewer people have invested the effort to cultivate this capability. As a result, we are missing significant opportunities.

Curiosity is a strong desire to learn something. It is triggered by the realization that there is a lot we do not know, no matter how smart or well-educated we might be. It also is driven by the belief that our lives will be even more fulfilling if we learn more. Curiosity unleashes many questions in our quest to learn more. Rather than seeking to become experts, we seek to remain explorers.

Why is curiosity so important?

We live in a world that is being transformed by the Big Shift. These long-term trends are accelerating the pace of change. Existing knowledge is becoming obsolete at an accelerating rate while new knowledge is expanding.

In the Big Shift world, continuous learning becomes a key to achieving more impact that is meaningful. Let me emphasize also that this learning is not in the form of sharing existing knowledge, as occurs in classes or training programs. The learning that is most valuable and necessary in the Big Shift world is learning in the form of creating new knowledge and practices. That does not occur in a classroom or training room; it occurs out in the world as we encounter new situations that have never been encountered before.

People with curiosity are constantly searching for new situations that can become catalysts for learning. When finding these new situations, they are filled with questions that will help them to seek answers.

What makes curiosity so powerful?

Curiosity has many benefits. People with curiosity are constantly asking questions that can help to accelerate learning.

These questions can become catalysts for serendipity. Answers can come from unexpected sources that the curious person did not even know about. These unexpected encounters can lead to significant new insight.

Asking questions can also build trust. Curious people are acknowledging through questions that they do not know something and asking for help. This expression of vulnerability builds trust and motivates people to share information and knowledge that they might be reluctant to share in a less trusting environment.

Questions can also be a catalyst for building new relationships. Other curious people who are intrigued by the questions being asked by the curious person will often seek out the person asking the questions and offer to collaborate in searching for answers that can help all parties to learn faster.

Curiosity is also powerful because it can become a foundation for several other capabilities that are essential to accelerate learning. A lot has been written about capabilities like imagination, creativity, collaboration, and reflection. These are certainly very valuable and increasingly necessary, but all these capabilities are significantly strengthened by curiosity. If we are not driven to ask questions and explore new territories, we will be a lot less effective in cultivating and pursuing these other capabilities.

What are the barriers to curiosity?

While curiosity as a capability is very powerful and increasingly necessary in a rapidly changing world, many barriers are preventing people from cultivating this capability.

At the level of the individual, the emotion of fear can be a significant barrier. People with fear tend to view acquiring new knowledge as very risky and worry that, if they ask too many questions, they will be viewed as ignorant or incompetent. They avoid questions and try to reassure themselves that they know enough to be successful.

At the level of the institution, there are even more significant barriers to curiosity. As I’ve written elsewhere, large, traditional institutions have embraced an institutional model of scalable efficiency. In these institutions, the focus is on how to become more efficient at scale. Leaders have become convinced that efficiency requires tightly specified tasks that are highly standardized across the entire organization. In these institutions, curiosity is deeply suspect – it prompts people to ask too many questions that distract people from their assigned tasks and those questions are unnecessary if the person has carefully read the process manual.

What is required to overcome those barriers?

Curiosity is such a powerful and necessary capability that we need to find ways to overcome these barriers so that we can unleash the potential that curiosity offers.

The most promising way to do this is to find and draw out the passion of the explorer that resides within all of us. My research suggests that this very specific form of passion is a powerful driver of sustained extreme performance improvement in an increasingly challenging world. People with the passion of the explorer are excited about achieving increasing impact over time in a specific domain, they are excited when confronted with new challenges, and they actively seek out help from others in addressing those challenges.

People with the passion of the explorer are constantly asking questions about the domain that excites them because they are driven to have more and more impact in that domain. The passion of the explorer helps to focus curiosity – rather than just asking questions about anything and everything, and becoming overwhelmed with how much there is to learn, people with the passion of the explorer are excited about a specific domain – it could be anything from gardening to outer space – that focuses their questions.

So, how does one find and cultivate this passion of the explorer? I have come to believe that we all have this passion lurking within us and that we need to make the effort to draw it out. I ended up writing a book – The Journey Beyond Fear – that shares my research into the approaches that can help all of us to find and cultivate this passion.

The bottom line

In a world of accelerating change, we all need to cultivate curiosity as a core capability. This is not only an opportunity but an imperative, even though there are significant barriers that stand in our way. The most promising way to overcome these barriers is to draw out an emotion – the passion of the explorer – that will excite us about the opportunity ahead. By finding and pursuing the passion of the explorer, we will rapidly cultivate curiosity and that, in turn, will help us to cultivate other important capabilities – imagination, creativity, collaboration and reflection – that are essential to accelerate learning in the form of creating new knowledge that can help all of us to unleash exponentially expanding opportunities. So, what are the questions that really excite you?


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Diving Deeper Into Digital Transformation

Category:Collaboration,Community,Context,Edges,Emotions,Exploration,Fear,Future,Growth,Institutional Innovation,Leadership,Learning,Opportunity,Passion,Potential,Small moves,Strategy,Transformation

Digital transformation has become a business buzzword. Everyone is talking about it, but there is a significant missed opportunity. To understand the missed opportunity, we first need to understand the context of the world we live in.

The Big Shift

Long-term forces are re-shaping our global economy and society in profound ways. I have done a lot of research on the Big Shift. It has many dimensions – one of them is the creation of exponentially expanding opportunities. We can create far more value with far less resources and far more quickly than would have been imaginable a few decades. But to do this, we will need to embrace broad business transformation.

From digital transformation to business transformation

Here’s the first problem. Virtually every large, traditional organization has a digital transformation program, but when you probe into what the program is doing, it turns out that virtually all of these programs are focused on applying digital technology so that the organization can do what it has always done, but just faster and cheaper.

Increased business efficiency may be helpful, but it is not business transformation. Business transformation starts with asking the most basic question of all – what fundamentally different business should we be seeking to become?

To answer this question, I strongly recommend that leaders adopt a very different approach to strategy, something I call the Zoom Out/Zoom In approach to strategy. This approach has many benefits, but one of them is that it takes leadership out of their comfort zone, and forces them to look for small moves, smartly made that they can pursue in the short-term to begin their journey to much more profound business transformation.

If we’re serious about pursuing exponentially expanding opportunities, everything in the business will need to change. We’ll need to shift from an institutional model of scalable efficiency to scalable learning. We’ll need to redefine work for everyone in the organization so that people are no longer performing tightly specified, highly standardized tasks and instead are focused on addressing unseen opportunities and problems to create more value. We’ll need to redesign our work environments so that they can support this new form of work. We’ll need to adopt different approaches to growth – rather than focusing on make versus buy as the two key growth options, we’ll need to embrace leveraged growth where the focus is on connecting our customers with a broader range of third parties that can help to address their unmet needs.

That’s profound change in all aspects of our current businesses. What are the barriers and obstacles to overcome? Based on my experience in helping leaders to pursue business transformation, I have only one piece of advice – never, ever under-estimate the power of the immune system and antibodies that exist in every large, traditional organization and which will mobilize at the slightest indication of change to resist that change.

These people are not evil people. They are very well-intentioned, but they are driven by the emotion of fear. They have become very risk averse and believe that the best way to succeed is to continue doing what has always been done to create value.

From business transformation to emotional transformation

To address this barrier and obstacle to business transformation, we need to dive deeper into another level of transformation – emotional transformation. How do we move beyond the emotion of fear to cultivate other emotions that will help us to have more impact that is meaningful to us? That’s the focus of my latest book – The Journey Beyond Fear. I wrote the book because I saw fear becoming more and more prevalent as an emotion around the world.

A key reason for the spread of fear is mounting performance pressure that is also generated by the Big Shift – competition intensifying on a global scale, pace of change accelerating and extreme, disruptive events emerging more frequently. While understandable, this emotion is also very limiting – people who are driven by fear can’t even see the exponential opportunities emerging in the future, much less have the motivation to pursue them.

How do we overcome this fear? We need to find and draw out a very specific form of passion – the passion of the explorer – that resides within all of us and is waiting to be drawn out.

It turns out that the Zoom Out/Zoom In approach to strategy can be very powerful in moving us beyond fear. It focuses people on a really big and inspiring opportunity 10-20 years from now and quickly provides evidence of progress towards that opportunity in the next 6-12 months to help overcome skepticism.

To make the journey beyond fear we also need to cultivate new leadership models – shifting from an expert model where the leader has the answer to all the questions to the explorer model where the leader is focused on sharing inspiring questions and asking for help in coming up with answers.

We also need to adopt different approaches to transformation. Rather than pursuing top down, big bang approaches that draw out the immune system, we should focus on scaling an edge that can become the new core of the business and will embrace all the changes required to pursue exponential opportunities.

Bottom line

Digital technology is a significant catalyst for the need for transformation, but we need to avoid becoming focused too narrowly on digital transformation. Instead, we need to dive deeper into business transformation and then recognize that will require an even deeper dive to a third level – emotional transformation.

This is a huge opportunity. It can help us to move from mounting performance pressure to exponentially expanding opportunity. It’s not just an opportunity – it’s an imperative given the rapidly changing world around us.

I am an optimist. I believe that we can and will move beyond the caterpillars that we are today, focused on just finding ways to move faster. Instead, we will all become butterflies in a thriving world.


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Where to Look

Category:Collaboration,Connections,Context,Emotions,Exploration,Fear,Future,Learning,Opportunity,Passion

Ambergris Cay Island, Turks and Caicos Islands

We live in a world of accelerating change. There’s so much going on around us that we are understandably becoming overwhelmed.

And the advice we get can be very confusing. Many are saying to stay focused on the present. Others tell us to look ahead and focus on the future. And then there are those who insist we should stay focused on the past because we can learn from the past.

So, what is it? My advice is that we need to do all three, but in a very specific sequence, otherwise it will certainly be overwhelming.

Start with the future

We need to start by looking ahead. We need to search for really big opportunities that can inspire us to come together and act with others. As I’ve discussed elsewhere, the Big Shift that we are experiencing on a global scale is creating exponentially expanding opportunities – we can create far more value, far more quickly and with far less resources than would have ever been required in the past.

But those opportunities will not emerge on their own. We need to look for them and actively pursue them. And we need to keep searching until we find a really big opportunity that excites us – let’s not be distracted by an overwhelming range of possibilities in the future.

And, yes, the future is uncertain – to some degree. We need to focus on the long-term trends that are already playing out and that are reasonably predictable.

Starting with the search for big, future opportunities is also important because many of us have adopted a view of the future that focuses on imminent threats. As I’ve discussed in my book, The Journey Beyond Fear, that view of the future is feeding the emotion of fear that more and more of us are experiencing, and that is holding us back from even seeing, much less pursuing, the opportunities ahead.

Focusing on a really exciting opportunity in the future can help us to overcome the fear that we are experiencing today. It can become a catalyst for drawing out the passion of the explorer that will motivate us to act now and pursue the opportunity.

Equally importantly, finding a really exciting opportunity in the future will help us to maintain focus as we deal with the infinite demands on our attention in the present.

Then shift to the present

Once we have a really exciting opportunity in the future that can maintain our focus, we can then shift to exploring the present. That exploration will be driven by three questions:

  • What are resources and capabilities that can help me to address opportunity
  • Who else can I collaborate with to amplify these resources and capabilities?
  • What are major barriers that need to be overcome to achieve opportunity?

There’s a lot to be learned from the present, and that will put us in a better position to learn from the past.

Learn from the past

Once we have a clear focus on the exciting opportunity ahead and the resources and barriers of the present, we’re in a much better position to look into the past and learn from the past.

We’ll now be much more focused on what can be learned from previous initiatives that will help us to achieve even more impact today. Again, the need is to stay focused on what can be learned to achieve greater impact in pursuing the opportunity that excites us the most. There’s so much in the past that can distract us unless we have a clear view of what we are trying to learn.

These lessons from the past can then help us to evolve our initiatives in the present so that we can have even greater impact and accelerate our progress towards the exciting opportunity in the future.

Return to the present and the future

We’re now in a much better position to pursue high impact initiatives in the present. We’ll need to stay focused on the present and continually reflect on the impact that we’re achieving as we pursue our initiatives. What is achieving greater impact than we expected? What is falling short in terms of impact? How can we evolve our initiatives so that we can achieve even greater impact?

As we pursue these initiatives in the present, we will also achieve much greater insight into the opportunity that we are pursuing in the future. It will become much clearer and even more compelling as we learn more about the details of the opportunity and the value that it can create.

Bottom line

Sequence matters. The key is to focus and cultivate the motivation to act and learn.

In the past, the emphasis was focusing on the past because we lived in a more stable world where the past could provide us with valuable lessons about the opportunities in the future. Today, we need to emphasize looking ahead into the future as a launchpad for impact that matters because the world is changing at a rapid rate, and new opportunities are emerging that could never have been addressed in the past.

In the end, we need to focus on action and learning from that action so that we can truly address exponentially expanding opportunities.


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The Paradox of Progress

Category:Collaboration,Community,Connections,Growth,Learning,Opportunity,Paradox,Potential,Trust

Progress can be elusive, even though we have experienced progress on so many dimensions for centuries. One of the reasons progress is so elusive is it requires us to embrace paradox. If we embrace paradox, we have the potential to accelerate and expand progress in unforeseen ways.

What do I mean by paradox? There are endless paradoxes to be addressed, but here I will focus on two. First, we as humans are all unique and all the same. Second, when we interact with each other, we need to both compete and collaborate.

Humans are unique and the same

Well, which is it? Both! There’s one school of thought that celebrates our unique individuality – we were all born with different attributes, we have lived in different environments, and we have evolved a complexity of being that would be challenging to replicate.

Another school of thought emphasizes that all humans are alike and share common attributes. We all seek to be treated with respect, we all have certain basic rights, and we all have certain basic material needs, like food and water.

There’s another perspective that focuses on the importance of diverse groups defined by gender, ethnic origins, age, or other attributes. From this perspective, individuals within groups are similar to each other, but the groups are unique in possessing certain attributes that are not shared by other groups, and that is ultimately what is most important.

We need to embrace all these perspectives. Imagine how much we could accomplish when we come together, driven by our common attributes, and unleash our uniqueness as individuals and as members of diverse groups to explore new approaches to achieving much greater progress.

We need to both compete and collaborate

How can we compete and collaborate? Isn’t it one or the other? No, it’s both.

Competition is a powerful driver of progress because it motivates participants to develop new and powerful ways to achieve more impact that is meaningful to others. In a competitive environment, speed is imperative, so there is a race to come up with better answers faster. Even more fundamentally, competition spurs many to come up with new and meaningful questions that no one has asked before, so that they can pursue different paths that will deliver much greater impact.

Competition is powerful, but collaboration makes it even more effective on so many levels. Think about it. If every individual competes with every other individual, the individuals each have access to limited talent and resources. If individuals come together and collaborate so that they can compete more effectively with others, they will create much more value more quickly than they ever could alone.

Collaboration works because humans are both unique and the same. We can come together because we share certain attributes that help us to build trust with each other. But collaboration also produces more value because we are all unique and can contribute different perspectives and ideas to evolve our approaches in addressing both opportunities and challenges.

Of course, individuals can come together and collaborate within a single organization, but collaboration extends well beyond that. Increasingly, our economy and society are being shaped by ecosystems that bring together many diverse organizations and individuals, so that they can leverage each other’s talents and resources far beyond any individual organization or group.

And collaboration is even more fundamental. Competition works best if there is broad agreement regarding the rules to govern competition so that it does not lead to harmful activity – that requires significant collaboration, ultimately on a global scale. In this context, the collaboration that works best is bottom-up, voluntary collaboration. Without this form of collaboration, competition can quickly become dysfunctional and destructive.

Competition also works much better if there are grassroots initiatives that bring people together to provide mutual aid in times of distress. This provides a safety cushion to ensure that everyone gets their most basic needs met, even when they confront unexpected challenges and difficulties. If these kinds of mutual aid initiatives are in place, we will be motivated to take more risk in exploring new ways to compete and deliver more value.

If anyone is doubtful about the mutually reinforcing effects of competition and collaboration, I would encourage you to visit Silicon Valley. Sociologists have studied the continued success of this region over decades and one factor they have highlighted is a culture that fosters both competition and collaboration.

Bottom line

We are becoming increasingly polarized as we seek to escape paradox. We are either extreme individualists embracing our uniqueness or extreme collectivists embracing our common needs and attributes. We are either avid free market advocates who champion competition as the way forward or we are advocates of alternative arrangements that seek to eliminate competition in favor of collaboration.

This polarization is a major barrier to progress. Until we embrace the paradox of progress and recognize that apparently contradictory approaches and values need to be woven together to create a better and more prosperous society, we will not unleash the progress that we all aspire to see.

We need to come together because we are so different, but have so many similarities. Competing with each other only works when we learn how to embrace collaboration. There’s so much potential to be unlocked when we see the power of paradox.


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Expanding Our Horizons

Category:Collaboration,Community,Connections,Future,Growth,Opportunity,Potential

First, it was the oceans.

Then, it was the forests.

More recently, it became the cities.

Our evolutionary path

Has been long and winding.

Over millennia,

It has brought us closer together,

But we also remain deeply connected

With our homes of the past.

We will only thrive

When all our homes flourish.

Let’s expand our horizons

And imagine what is possible

When we connect

Across all our homes

In even richer ways

That nourish all the participants

And spawn even more participants.

Fertility and longevity

Will enrich all of us.


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What’s Missing in Artificial Intelligence?

Category:Uncategorized

Everyone is talking about artificial intelligence, but we’re missing some key changes that it will unleash. As an optimist, I believe it will be a catalyst for changes that will help all of us to learn faster and achieve more of our potential.

Focus on the data

Where do I start? Let me start by noting that, in all the conversations about artificial intelligence, very few people are talking about the data. Most people don’t recognize that AI is actually extremely stupid without data. Data is the fuel that shapes the intelligence of AI. Everyone seems to assume that more and more data will be available as AI evolves. But is that assumption valid?

The erosion of trust

Here’s the challenge. Trust in large institutions is rapidly eroding around the world. As trust erodes, people are going to be less and less willing to share data about themselves and their activities with large entities. People will increasingly embrace technology tools that can help them be much more selective in providing access to their data. This continues to be a big opportunity for a new kind of business that I called “infomediaries” – businesses that will become trusted advisors and manage our data on our behalf (I wrote about this in my book, Net Worth).

Of course, there will still be a lot of historical data on the Internet accessible to AI but, in a rapidly changing world, the most valuable and useful form of data will be data about current activities and preferences. That data will likely be harder and harder to access when people are less and less trusting of large institutions.

What about tacit knowledge?

There’s another issue regarding data. In a rapidly changing world, data captures a shrinking portion of our knowledge. There’s an important distinction that needs to be made when we seek to understand knowledge. There’s explicit knowledge and tacit knowledge –a distinction first made by Michael Polanyi back in the 1960’s.

Explicit knowledge is knowledge that we can express and communicate in words. Tacit knowledge is knowledge that is embodied in our actions, but that we would find very challenging to express. It’s about knowledge that we acquire when dealing with real-life situations and seeking to find ways to have increasing impact. Some tacit knowledge is long-lasting – it involves mastering enduring skills and practices and cannot be acquired by reading books or listening to lectures. Those who have mastered these skills and practices find it very hard to explain everything they do.

Here’s the challenge – in a rapidly changing world, tacit knowledge increases in proportion to explicit knowledge. We are increasingly confronting rapidly evolving situations and developing practices that will help us to have more impact in these situations, but the knowledge we are developing is largely tacit knowledge embodied in practice. We have a hard time expressing in words and numbers what we have learned.

AI is very good at capturing and studying explicit knowledge, but tacit knowledge is largely invisible to AI. Yet, more and more of our new knowledge is tacit knowledge. If we are serious about learning faster, we will need to find ways to connect with people who have developed new tacit knowledge and build deep, trust-based relationships with them so that we can closely observe their practices and gain insight into the tacit knowledge that is shaping their practices.

So, back to the topic of data. Data is the fuel that powers AI, but data is generated through explicit knowledge. If explicit knowledge is a shrinking portion of our total knowledge, the data fueling AI will be a smaller and smaller portion of the knowledge that is rapidly evolving in our world.

The trends towards decentralization

To learn faster in a rapidly changing world, we will need to build deeper trust-based relationships and to provide improved access to tacit knowledge. This is why I believe we will see an increasing trend towards decentralization of our economy and society. I have written about fragmentation and concentration trends in our economy here.

Decentralization will provide the context for enhancing the potential of AI. It will help us to build the trust that will motivate us to share more of our data. It will also help us to gain more access to the tacit knowledge that can expand the value of our data. The AI apps that will ultimately add the most value are those that focus on gathering access to richer, real-time data about the specific contexts that are most important to the users.

But decentralization stands in sharp contrast to the current direction of AI apps, which are aggressively seeking to gather more and more data, wherever it resides. These apps are providing the insights from that data to a broad range of potential users, regardless of their situation or motivation.

The rise of the Contextual Age

We are in the early stages of a Big Shift from the Industrial Age to the Contextual Age, as I have written here. In short, we are moving from a scalable efficiency model where the key to success was offering highly standardized mass market products and services to a scalable learning model where the key to success is understanding the rapidly evolving contexts of individual customers and organizations, and then offering rapidly evolving tailored products and services to meet their individual needs.

In this Contextual Age, our need for data shifts. Rather than seeking to gather as much data as possible on a global scale, we need to become more focused on gathering richer, real-time data about the specific contexts that matter the most to us.

This will be a significant shift in the direction of AI. Those AI app developers who understand and pursue this shift will be the ones to create the most value. They will also unleash a virtuous cycle because the users of their apps will see significant value in terms of insight that matters to them when they provide their data. This will deepen the trust of AI users and motivate them to provide even more data in their quest for even more value.

Bottom line

AI has significant potential, but only if we recognize the growing challenge of accessing data and the tacit knowledge that is one of the key results of accelerated learning. AI can help us in addressing these challenges but only if we expand our focus to explore what data is most meaningful in a rapidly changing world. As we begin to see the data that matters the most, we can then focus on how to access that data in ways that will deliver increasing value for all and increase our access to even more data that matters.


  • 6

From Expert to Explorer

Category:Exploration,Growth,Institutional Innovation,Leadership,Learning,Opportunity,Passion,Trust,Uncategorized

We are in a Big Shift from experts to explorers. What do I mean by this? We live in societies around the world where “experts” run the show. Given the profound changes that are unfolding in our global economies and societies, we need to shift to explorers who can help us craft new pathways that can create far more value for all of us. Let me explore this in more detail.

Our heritage

Over the past century, we have witnessed the growth of large institutions around the world that have been driven by a “scalable efficiency” model. In this model, the key to success is to do what we have always done, faster and cheaper, at scale.

This model worked very well in a more stable world. The large institutions that run our economies and societies have embraced this model and were able to scale at a rapid rate globally.

In the scalable efficiency model, leadership is awarded to “experts.” These are people who have relevant academic degrees and experience in running similar institutions. Evaluating experts requires a deep dive into their past to ensure they have acquired the knowledge required to manage tightly specified processes and demonstrated the ability to squeeze harder so that all relevant activities can be done faster and cheaper.

Experts have ambition. They are driven to accumulate more credentials and experience that will help them to achieve even greater influence and power than they currently have. But they’re not excited about the unknown – if anything, they are in denial or resisting the unknown.

In a Big Shift world with mounting performance pressure, we trusted leaders who had the relevant expertise – it was all about credentials. These were leaders who claimed to have the answers to all the relevant questions and these claims were credible because they had the relevant credentials.

These leaders embraced the “command and control” approach that governs all scalable efficiency institutions. People needed to obey their commands because the leaders were the experts with all the answers. If they deviated from the scripts and process manuals that were provided to them, they were likely to be fired. Experts pursued a push-based model of resource allocation, pushing the right people and resources into the right places to meet their forecasts of demand.

Our future

We are in the early stages of a profound transformation of our global economy and society. To navigate successfully through these changes, we will need to embrace a very different leadership model. We will need to seek out and nurture explorers, rather than experts.

What do I mean by explorers? I am talking about people who have found and are pursuing a very specific form of passion – I call it the “passion of the explorer.”  These people are excited about opportunities to have more and more impact in domains that matter to them. They are constantly seeking new challenges that can help them to learn faster by creating new knowledge that never existed before. They also are actively seeking help from others in addressing these new challenges – they freely acknowledge that they don’t know the answers and that they need help in finding the answers.

As you can see, explorers are very different from experts. They are looking ahead to anticipate emerging opportunities and recognize that existing knowledge is becoming obsolete at an accelerating rate. As leaders, they are framing powerful and inspiring questions that can pull more and more people to them in an effort to explore and discover answers that can create far more impact that is meaningful.

I don’t want to suggest that experts cannot become explorers. Experts – those with significant credentials and experience – can also be driven by the passion of the explorer. But then they become explorers – they are excited about the questions that don’t yet have answers and the opportunities ahead that have not yet been addressed.

Rather than motivating people with fear, explorers seek to draw out the passion of the explorer in others, so that more and more people are excited about venturing out into new territories and addressing emerging opportunities. Explorers create work environments that support exploration and accelerate learning by drawing people together and focusing them on emerging opportunities. Rather than organizing into hierarchical command and control structures, explorers focus on becoming a catalyst for bringing people together into small impact groups that are focused on action and impact and then expanding impact by organizing larger and larger networks of impact groups.

Explorers generate a very different form of trust compared with experts. Rather than focusing on credentials and past experience, explorers demonstrate a commitment to addressing unmet needs that are meaningful to people. They are constantly seeking out new unmet needs and make it clear they are determined overcome whatever obstacles and barriers that stand in their way as they address those needs. People trust explorers because they see that determination and excitement that will let nothing stand in their way.

While experts tend to be inward looking, focused on how to do existing activities faster and cheaper, explorers are outward looking. They are constantly searching for new unmet needs of stakeholders that can help them to create far more value.

I’ve become a strong proponent of the explorer leadership model in part because of more than 40 years of experience in Silicon Valley. I’ve seen the extraordinary value that explorers can create in startups. Unfortunately, once these startups achieve some scale, investors begin to pressure the explorers to hire “adult supervision.” That means they want the explorers to hire experts who can implement more traditional ways of doing business at scale. As a result, many of these companies becoming captives of the experts.

Why is the explorer leadership model so important? Organizations that continue to pursue the expert model will experience diminishing returns at best – the more efficient one becomes, the long and harder they will need to work to get the next increment of efficiency. In contrast, organizations embracing the explorer model are able to unleash exponentially expanding value. The paradox of the Big Shift is that, at the same time that it creates mounting performance pressure for all of us, it is also creating exponentially expanding opportunities – we can create far more value, far more quickly, and with far less resources than ever before. Explorers are driven to find and address those opportunities.

Bottom line

We’re on the cusp of a profound shift in leadership models. The expert model that served us so well over the past century is now proving less and less useful. We need to embrace a very different model – the explorer model. This model will help us to unleash the exponential value creation opportunities generated by the Big Shift and help all of us to achieve more and more of our potential. This isn’t just an opportunity – it’s an imperative, given our rapidly changing world. The best is yet to come.


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